Order Processing Time
All orders placed on townhill.shop are processed within [X] business days.
Customized items may require additional processing time. Normally, a custom-made order takes X~X days.
Shipping Methods and Times
We offer several shipping options, including standard and expedited shipping.
Shipping times vary based on the selected shipping method and destination.
Estimated delivery times will be provided during the checkout process.
Shipping Costs
Shipping costs are calculated based on the selected shipping method and the weight of your order.
The total shipping cost will be displayed during the checkout process before payment.
International Shipping
We offer international shipping to select countries.
International shipping costs and delivery times vary based on the destination.
Customers are responsible for any customs duties or taxes imposed by their country.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking information.
You can track your order by visiting the “Order Status” section on our website or using the tracking number on the carrier’s website.
Shipping Address
Please ensure that your shipping address is accurate and complete.
We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.
Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer support team at CS@townhill.shop for assistance.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered.
Please ensure that your delivery location is secure, or consider using a shipping address where someone can receive the package.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at CS@townhill.shop
