Customized Items
Due to the unique nature of our customized products at townhhill.shop, we regret to inform you that we do not accept returns or exchanges for customized items.
Each customized order is crafted to meet your specific requirements; therefore, we cannot accommodate returns or exchanges.
Non-Customized Items
For non-customized items, we offer a return and exchange policy with the following guidelines:
2.1 Returns
If you wish to return a non-customized item, you are responsible for covering 10% of the total order value as a restocking fee.
The return shipping costs are the customer’s responsibility.
2.2 Exchanges
Exchanges are accepted for non-customized items.
Customers must bear the shipping costs for sending the item back for exchange.
Conditions for Return/Exchange
Items must be in their original condition, unused, and with all tags attached.
Returns and exchanges must be requested within [X] days of receiving the order.
Please include the original packing slip or order confirmation with the returned item.
Aggregate Information Collected Online
Aggregate Information is non-personal data such as age, gender, product types purchased, site page access, and browsing frequency. This data does not identify individuals and is used collectively to improve site functionality and customer experience.
Initiating a Return/Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at CS@townhill.shop within [X] days of receiving your order.
Provide your order number, details of the item(s) you wish to return/exchange, and the reason for the return/exchange.
Our team will guide you through the process and provide further instructions.
Refund Process
Refunds for returned items will be processed after deducting the applicable return fee.
Refunds will be issued using the original payment method.
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer support team at CS@townhill.shop
